OO Movers

DO NOT USE THIS COMPANY! I was quoted $2500 for my move. The day of the move they showed up with a small truck which couldn’t fit all my things. So I had to stay another day costing me money. Then they said that I have more things then they thought and wanted more money. They estimated that I had 10,500 pounds and wanted $8,000 instead of the $2,500 they quoted me. Which when it was actually weighed I only had 5,900. They told me they weren’t going to deliver my things unless I paid them more money. They finally agree to deliver my things and didn’t show up and nobody called me to notify me. I got a call the next morning stating they’d be here in a few hours. There was several items damaged in the move but they refuse to compensate me unless I pay them the extra money they tried to extort from me. Do yourself a favour and use a more honest capable company.

Move size: 2 Bedroom Home Service cost: $2500

I had booked OO movers more than 3 weeks in advance of my 1 bedroom apartment move from Vancouver to Calgary , the booking process was smooth however when move day came they did not show up.. I waited all day at my apartment, even calling hours before the pickup slot to confirm. I waited and waited and when I called 2 hours AFTER my slotted pickup time and they informed me that the truck had filled up and they were scrambling to rent a uhaul or find another truck.. They were not well organized and gave me little confidence that they would be able to come through. After much stress (lining up a last minute backup moving company etc.) and a day of my time wasted they showed up over 24 hours late (6PM the NEXT day). Speaking with the driver he admitted that he was overbooked for time and resources. Then the long haul move began, they had a very hard time providing me with a ETA of my shipment which was frustrating since I would not be receiving my truck and had to make arrangements with friends to receive on my behalf. The office staff were not very helpful and were VERY VERY hard to get a hold of let alone an answer out of in terms of ETA. Ultimately it took them 6 days to deliver my truck (I was more expecting 2-4). My shipment arrived in good condition and my friend receiving spoke highly of the quality of the movers. It seems that the movers were exceptional but due to the overwhelmingly frustrating customer experience I had with the management and organization of the services I cannot recommend this long distance moving service. I would only recommend if you have a high degree of flexibility in terms of pickup and delivery.

Move size: 1 Bedroom Home Service cost: $1500

We hired OO Movers to load our rented moving truck. The movers tried to cancel the morning of the move but then decided to do the move. They were so unprofessional and didn't wrap the furniture with the moving blankets and shrink wrap we provided. They were wrapping some of the furniture before loading the truck so we assumed it was being loaded properly. When we opened the truck to unload it we were shocked. The movers we hired to unload the truck were shocked and disgusted at how the truck was loaded. They asked us to take pictures before they unloaded. A lot of our solid wood furniture was not wrapped and is severely damaged because of this. We tried to talk with OO Movers and were told to take pictures for an insurance claim. Later we were told they would not put through an insurance claim. We were told, If you want to go to court I'll fight you tooth and nail and you'll get nothing. We contacted the BBB and they also did nothing. We want to warn other customers before they have their valued furniture and possessions destroyed with no compensation or remorse. Do not use this company!!

Move size: 3 Bedroom Home Service cost: $630

My husband and I had an excellent experience with OO Movers 6 years ago. They were punctual, professional and efficient. We trusted the movers with the care of our furniture and belongings. We have recommended them to many friends and family members in the past.

Unfortunately, our experience with them this year has been the exact opposite. On the day of our move, I received a text message informing me that they would be arriving late, which was understandable and I appreciated the heads up. When they pulled up, one of the two men was wearing a mask however he removed it within 5 minutes. Halfway through the move, he began coughing and sneezing which I dismissed as possible allergies from the dust. I kept my distance as much as possible. The men then mentioned that they had been informed that this was a “small move” and that it could have been a one person job. Clearly, it was not. When I booked via phone with Sandy, I gave her a list of all of our belongings, and when I received the confirmation it was labelled as a “large move”. The way they spoke made me feel like I had booked the move wrong and I felt bad for the amount of work that they had. I believe it would have been much more efficient if 3 people were booked for our job. I mentioned this to Mike from the moving team as it happened, and Sandy from customer service the day after.

Everyone knows that moves are stressful as it is. I was the only one at the house as my husband was also taking loads in his car to the new house, so I was directing the movers while also trying to organize and load my own car. Throughout the day, I heard our furniture being dropped, placed down heavily, while the movers were acting unprofessionally (swearing, laughing, etc.) While this concerned me in the moment, I was overwhelmed and did not notice any visible damage. When it was time to go to the next address, they didn’t have it noted so I texted them and met them there.

It was dark by the time they were unloading so I volunteered to hold up a flashlight for them as the light in their truck was burnt out. Since they had been working all day, we moved the patio furniture ourselves to the backyard in an effort to help them out. When the move was complete, I was instructed to pay via credit card over the phone with A.J. on speakerphone. A referral discount that I had spoken to Sandy about previously had not been applied. When I was looking for an email on my phone, A.J. said to the mover “I heard you were sick, are you feeling better?” and they continued to talk about how he had been to the hospital and that “he didn’t have COVID”. This was extremely unprofessional and it made my husband and I speechless and uncomfortable. I paid over $800 for the move and tipped both movers via e-transfer.

While we were trying to process what happened that day, we looked over our furniture and found that several items had been damaged. Our TV screen was popped out, the back of our couch was frayed, two desks were scratched along with our bed frame and kitchen island. I have had to repeatedly call Sandy & Mike to follow up regarding receiving an itemized receipt for the move along with the referral discount (which was finally emailed to me 4 days later) and to explain our terrible experience. After sending photos to Sandy, she directed me to Mike, and he said that a supervisor will come to our house to assess the damage. If I wanted to discuss any sort of refund, I was to talk to Sandy. While I understand company policies, I cannot fathom how I paid that amount of money for the quality of service we received. Upon attempting to discuss some sort of refund or compensation with Sandy, she explained that she was the only person I could talk to, “the owner is never here” and even if she felt the need to refund us, it “wouldn’t even make it to accounting”. I feel that I have been extremely understanding during this whole situation, and no effort has been made to make up for what we have experienced.

Move size: 2 Bedroom Home Service cost: $850